Contact Us

At Prime Nic Pouches, we value open communication with our customers. Connecting directly enables us to provide the highest quality guidance as the leading online retailer of tobacco-free nicotine pouches in the UK. Please do not hesitate to reach out to our team through any of the following methods best suited to your needs.

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By Email

For general inquiries, order details, product questions, returns, or any other matters, email us at This system routes messages directly to our Customer Service team for prompt assistance.

We aim to respond thoroughly to all emailed queries within 24 hours, if not sooner. Do include your full name and contact information so we can get back in touch swiftly.

Physical Mail

While less common in the digital age, we welcome old-fashioned posted letters as well! Send any written communication to:

Prime Nic Pouches, Unit 2 Octagon Business Centre, Miller Street, Birmingham, B6 4NH United Kingdom

We will confirm receipt by your chosen method of email or post. While mail may involve longer response periods, we remain committed to addressing every customer outreach.

Social Media

Prime Nic Pouches maintains several social media profiles customers can use to engage us further:

Facebook: @primenicpouches

Instagram: @primenicpouches

Twitter: @primenicpouches

LinkedIn: Prime Nic Pouches

While response times may vary, we welcome you to message us for continued support on your smoke-free journey! Tagging us in relevant posts also helps expand our shared community.

We Are Here For You

By phone, email, post, social media or carrier pigeon - connect in whatever way is most convenient for you. We look forward to assisting with your smoke-free journey! Our knowledgeable staff treats every customer with individual care and attention. Please reach out - we are ready to help!

Contact Form

For quick, common inquiries, please utilise the Contact Form below. Simply enter your name, email, subject line, and detailed message before clicking 'Submit'.

A Customer Experience Representative will receive your form and follow up appropriately. This allows convenient, direct access for simple questions.

Contact Form